taking it to the Ombudsman

'Coined' are 'seeking legal advice' before proceeding with any claim for compensation 'in the light of the phonecall' i had with them last week.
I probably said things all the wrong way (altho i do remember making a couple of good points) and as usual feel that I have no doubt done myself no favours and got horribly snagged in any potential legal niceties. Altho i can be accused of some degree of hot-headedness at least i never dream of swearing or anything and am polite to a fault (ta fr good upbringing, late parents!).
I'm quite used to the experience of not getting payed ( i am timid / apathetic in 'business dealings') but not by companies, so I think i should hand everything over to the ombudsman.

a flower to mark the day ....

This is IMHO the most gorgeous of velvety wallflower colours and its scent is too lovely to describe.
*conjures daydreams in Gothic settings and chivalry on the greensward in old old tales such as Aucussin et Nicolette*

I think the lemon meringue is ok in this context.



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